Medovation: Support: Individual Product

This section aims to answer some of the most frequently asked questions received from users. Questions and answers will be updated on a regular basis to provide the best support available.
RadRunner FAQs 1. How do I perform a constancy test? 2. RadRunner will not launch and I receive a message that my license has expired? 3. My drug isn't showing when I try to dose a patient? 4. How do I change the date of a scheduled patient?
1.	How do I perform a constancy test? Step One: Click on the Health Physics tab. Step Two: Click on the Equipment tab. Step Three: Click on the List Equipment Button. Step Four: Click on the dose calibrator you wish to test. The View/Edit Dose Calibrator Equipment screen appears. (NOTE: If this is the first constancy test run in RadRunner, you will first need to configure the test. Follow these steps. Follow the steps under Setup Dose Calibrator Test Windows). Step Five: Click the perform button for the Constancy Test. Step Six: Enter your tech ID in the Tech ID field. Step Seven: Enter the reading for each isotope in the Entered Result fields. Use the Tab key on your keyboard to navigate the fields. The reading must pass both the Window Range and a 10% variation of the Last Result (plus or minus 10%) in order for the calibration test to pass. It is possible to pass one range, but not the other. Also, it is possible that the dose calibrator may pass some isotope readings and not others. If the dose calibrator does not pass all tests, it will fail to meet regulations, and therefore, is deemed unusable. Step Eight: When you have finished entering the results in the first screen, click the continue button. Continue to enter the readings for each screen as they appear. To move to the next screen click the continue button. Step Nine: When finished, a message box appears with the results of the constancy test. Click the OK button to end the test.
2.	Radrunner will not launch and I receive a message that my license has expired? Radrunner's security software is sensitive to the system time that is set on your computer. A change in system time could cause Radrunner's security to lock. If this occurs you need to call Radrunner Technical Support at 866-472-8886, extension 300. Note: Radrunner Technical Support does not support problems due to back dating the system time.
3.	My drug isn't showing when I try to dose a patient? If a drug that was brought into inventory is not showing as an available drug when trying to dose a patient, follow these steps. Step One: First be sure the drug is not shown as expired in Radrunner's inventory. Step Two: If that is not the case; go to the Clinicals Tab, select Studies and find the study you are trying to perform. Step Three: Make sure the drug used is the correct drug you are trying to dose for that study. Step Four: If it is not the same drug, change the drug associated with the study to the correct one. Step Five: Find the patients appointment in the Schedule. Step Six: Click on that appointment to edit it. Step Seven: Select another study for the patient and then select the correct study for the patient. This breaks the association with the old drug. Step Eight: Try to dose the patient for that study.
4.	How do I change the date of a scheduled patient? Step One: Select the appointment that needs the date or time changed. Step Two: Modify the date to reflect the correct date in the View/Edit Appointment screen. Step Three: Verify the correction in the appointment schedule.