BUILT-IN SUPPORT

All our software products are equipped with a variety of options to help you install, learn, and use the software efficiently. This commitiment to support ensures you get up and running quickly.

Interactive Help Systems
The interactive help systems in our software provide three ways of finding needed information.

Field Level Help: Gives detailed description regarding the field, including examples of data entry formats. Click the question mark near the field/button you need help with.

Screen Level Help: Gives detailed information regarding the entire screen. Click the Help button with question mark in the footer to access our help system.

How To's: Provides step-by-step instructions on performing all procedural tasks. How-to's are available in the on-screen help system index.

Training Video
Our software installation disc contains a complete set of training videos. The training videos give visual guidance and demonstrate through interactivity how to use all areas of the software.

ONLINE SUPPORT

Live Web-Based Training and Demos
We provide live instructor-led software training and demonstrations via the Internet. The sessions are scheduled as needed. Call our Technical Support Desk for more information.

E-mail Support
We have guaranteed 24 hour turn-around on all
email submissions. This free option is unlimited to all users. You can email your questions to support@medovation.com

Individual Product Support
Find answers to the most commonly asked software support related questions on our product support page. Or use this form to submit a question.

TELEPHONE SUPPORT

Each software package purchased includes a full year of unlimited telephone support. Annual support packages can be purchased after the first year.

For technical support or general questions, please call 866-472-8886, ext. 300 from 7:30 a.m. to 6:00 p.m. Eastern time, Monday through Friday (excluding holidays).